Awards for Excellence
Russ Dean Family RV Recognized by Winnebago for Excellence
(June 2011) -- Roger Martin of Winnebago Industries announced that Russ Dean's Family RV earned Winnebago Industries' 2011 Circle of Excellence award for excellence in customer satisfaction. This is the 11th consecutive year that Russ Dean Family RV has earned this prestigious award.
The Circle of Excellence award is bestowed each year to those dealerships that have proven their commitment to their customers by providing the total RV experience: Knowledgeable sales personnel; Qualified service technicians; and Quality warranty and after-market service support.
Winnebago's Circle of Excellence scoring is determined by rating dealers in four categories:
- A Purchase and Delivery Satisfaction Study which is direct customer feedback after the purchase of a motor home.
- A Customer Satisfaction Study which surveys customers six months after their purchase.
- A Sales and Marketing Assessment that evaluates a dealership's sales, market share, stocking levels and participation in product training and the Winnebago Itasca Travelers Club (WIT).
- A Service/Parts Assessment that evaluates a dealership's warranty/parts inventory, service training and certified technicians, and traveling customer care.
Thank you to all of our customers who have helped make Russ Dean's Family RV Center a winner.
Russ Dean RV wins the 2006 Lifetime Value Award
(Jan. 26, 2007) -- Competing in a field of six finalists, Russ Dean RV from Pasco, Wash., won the 2006 Lifetime Value Award sponsored by RV Trade Digest and StagParkway.
RV Trade Digest
FORT ATKINSON, Wis. -- Russ Dean Family RV Center in Pasco, Wash., was recognized last week for their work in creating a customer-focused RV dealership committed to developing a lifetime revenue stream.
The dealership was one of six finalists for the annual award sponsored by RV Trade Digest and StagParkway. The dealership received a plaque the magazine and a $2,000 check from StagParkway.
All the finalists this year were innovative and extremely customer focused. They were among the best dealerships I've visited," said Greg Gerber, editor of RV Trade Digest.
"What set Russ Dean RV apart from the others was their willingness to break down a common wall between the service department and parts department," he added. "They eliminated their parts and service departments and integrated the staff into one fixed operations department under one manager. They cross-trained the staff so that parts counter personnel and service writers could do the same jobs."
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