CUSTOMER TESTIMONIALS

 

I have bought several RV's from Russ Dean over the years and to be honest,have not been happy with all of them. I have to say that although some of my RV's have come with some larger than usual problems, your service department has always impressed me. I called today and talked to Mike Urain because my slide unit was not working. I explained the problem and he explained what was most likely wrong and how to fix it. As I laid out under my RV, he explained step by step how to nudge the electric motor back into service. It just happened that my RV was delivered without the small nut on the motor to resolve the problem. Within 15 minutes Mike had driven to my home in South Richland and climbed under my 5th wheel to fix the problem and
show me how to resolve it if it happened again.

WOW! You don't see that any more these days. I can't thank you enough and want to ensure you that my business will continue to flow your way, along with everyone I can share my experiences with. Please commend Mike Urain for his commitment to representing Russ Dean RV at such a unremarkable level. This is not my first experience with Mike that has impressed me.

Ken Buechler
Customer

 

A Five Star Rating for Russ Dean R.V. in Pasco, WA

We purchased a Motor Home September 2008 from Russ Dean R.V. and from the Sales Department to the Service Department, the staff and Management of this Company cannot be surpassed.

Cheryl from sales knew exactly what we were looking for and didn't try to sell us something else. She kept looking until she found exactly what we wanted. The sales manager made sure all of our requests were met. Mike, Customer Care Manager took care of making sure that everything was working properly and fixing the things that weren't. He also did a walk thru and made it clear he was available at anytime if we had any questions or problems and his word is gold, because he did, and does exactly what he promises. Lora, Service Advisor, made sure the service was completed and on time. These are just a few of the people who worked directly with us, but there were others, all of whom were exceptionally courteous and helpful.

Thanks to All of you. You have exceeded our expectations!!!!!!

Sincerely,

Margaret & Robert Schutz

 

Dear Sir:
We are writing in appreciation for the outstanding service and manner in which we were treated when we took our Deluxe Mobile Suite into your facility for repair of structural problems. We were recently at your RV... READ MORE

 

Dear Mr. Dean:
It is not often that I take the time to praise an indivdual and a group of indivduals in writing for outstanding sales and service; however, in this instance it is warranted. Jason Williams has, and still is, provided an excellent experience... READ MORE